SCHEDULE: ALL SESSIONS

Ref	Track	Session Title	Time Slot	Type	Difficulty
00	Actuarial & Finance	Actuarial Equivalence for Benefit Reductions During Rate Increases	Monday 10:45:00 (75 min)	Panel Discussion	Intermediate
	Session Description: This session will explore different views and approaches to determining actuarial equivalence for benefit reductions. Considerations will include various theoretical bases, administrative complexity, and policyholder behavior.
	Session Speakers: Robert Eaton, FSA, MAAA Consulting Actuary, Milliman, Inc. David Plumb, FSA, MAAA Vice President, Long-Term Care Inforce Management, John Hancock Financial Services Bob Darnell, ASA, MAAA Senior Life Actuary, California Department of Insurance
	Session Producer: David Benz, FSA, MAAA Managing Actuary - A&H, GE Capital

00	Claims & Underwriting	Adverse Decisions: Considerations for Determining Risk Tolerance	Monday 15:45:00 (75 min)	Panel Discussion	Intermediate
	Session Description: Adverse decisions are one of the most challenging and important functions in any Claims Department. In this panel discussion, we will evaluate some of the many nuances to adverse decisions, including risk tolerance, challenging and evolving state regulations, policy interpretation issues, and effective policyholder communications. The session will conclude with a series of difficult, hypothetical adverse decisions to illustrate the many challenges that emerge with adverse decisions and highlight best practices for effective processes, while leveraging the panelists’ collective experience.
	Session Speakers: Cassandra Prebis, LPN Project Specialist, TriPlus Services, Inc. Julie Belknap, ASA, MAAA Assistant Vice President, Product and Risk Management, Continental LTC, Inc. Julie Paschke, RN, CLTC Technical Benefits Consultant, Northwestern Long-Term Care (NLTC)
	Session Producer: Steven Brogan Attorney, Faegre Drinker

00	General Conference Session	Alzheimer's - Today & Tomorrow	Monday 15:45:00 (75 min)	Panel Discussion
	Session Description: Learn about the difference between Alzheimer’s and dementia, disease stages and risk factors, current research and treatments to address some symptoms. In addition this session will explore exciting projects the that Alzheimer’s Association, as the third largest funding resource for Alzheimer’s research, has underway.
	Session Speakers: Jim Herlihy Senior Director of Marketing and Communications, Alzheimer’s Association Colorado Chapter JJ Jordan Alzheimer's Association
	Session Producer: Denise ListonRN, MBA Senior Vice President, LTCG

00	Marketing & Distribution	BGA Roundtable	Monday 15:45:00 (75 min)	Roundtable Workshop	Intermediate
	Session Description: Best practices, challenges forecasting
	Session Speakers: Tom Riekse, Jr., ChFC, CEBS Managing Principal, LTCI Partners, LLC Chad Eyrich, LTCP, CLTC VP of LTC & Linked Benefit Sales, Ash Brokerage Rick Stewart Director, Crump LTC Solution Center Rich Kupetsky, CLTC Partner, SSK LTC Associates
	Session Producer: Steven Cain, CLTC, CSA Director, Sales & Business Development, LTCI Partners, LLC

00	Legal, Compliance & Regulatory	Building a Compliant Organization: The Benefits of Effective Policies and Pr	Tuesday 09:00:00 (75 min)	Panel Discussion
	Session Description: Building a compliant organization starts with a solid foundation. Well written policies and procedures can create that foundation. Learn about the benefits of well written and well implemented policies and procedures, and how these policies and procedures can mitigate organizational risk. Panelists are industry experts and bring a diversity of perspectives to the discussion.
	Session Speakers: Andy Baron Assistant Vice President, Product Compliance & Filing, Lincoln Financial Group Dan Koleos Koleos and Associates Philip Leverette, LCSW Claims Quality Supervisor, CNO Financial Group
	Session Producer: Len Blumenthal Koleos Rosenberg McMahon

00	Claims & Underwriting	Can You Stump the Chump?	Monday 14:00:00 (75 min)	Panel Discussion	Intermediate
	Session Description: Come prepared with tough questions to Stump our Medical Director Panel. This is a crowd pleasing, interactive session where our esteemed panelist will attempt to answer your questions about the latest and greatest health conditions, medical treatment, or any trends you are experiencing in your day to day roles. Put on your thinking caps now and be prepared to come to the session to see if you can “Stump the Chump”.
	Session Speakers: Dr. Stephen Holland, MD Chief Medical Officer, LTCG Dr. Wayne Heidenreich, MD Medical Director, Northwestern Mutual Paul Quartararo, MD, DBIM Vice President and Chief Medical Director, New York Life
	Session Producer: Petra Sifuentes Corporate Vice President, Underwriting, New York Life

00	Management & Operations	Care Optimization and Best Practices to Streamline the Claims Process	Monday 15:45:00 (75 min)	Open Forum
	Session Description: As carriers and reinsurers face growing claims and liabilities ahead, how might adopting best practices from medical guidelines streamline the claims process and provide better data for adjudication? How may technology and telehealth services help with claims collection and complex case review? In this session, speakers will address: • Different needs for medical records gathering based on individual claimant needs • Neurological guidelines that impact benefit eligibility verification for cognitive claims • Quality assurance of claims processing challenges and opportunities • Specialized independent third-party dementia expertise for highly subjective risk and claim review
	Session Speakers: Dr. Anitha Rao, MD, MA CEO, Neurocern Inc. Chris Petillo Associate, Faegre Drinker Dr Pressman
	Session Producer: Dr. Anitha Rao, MD, MA CEO, Neurocern Inc.

00	Claims & Underwriting	Case Management of Recoverable Conditions	Tuesday 14:00:00 (75 min)	Panel Discussion	Intermediate
	Session Description: Many insureds and their family members are not aware that their condition could be recoverable with the right interventions. Providing resources, guidance and encouragement benefits both the insured, as it leads to a more positive life experience, and the insurer, as it reduces the time spent on claim. Panelists will share their expertise as clinicians and operations leaders, and will provide guidance on using data analytics to identify the right insureds and track the financial and actuarial benefits of the process.
	Session Speakers: Michelle Bongiovanni Clinical Services Manager, CNA Jackie Olcott Director Strategic Analysis & Transformation, Genworth Noreen Guanci, RN, MBA Chief Executive Officer, Long Term Solutions
	Session Producer: Allison Kusel Adjudication Leader, Long Term Care Claims, Genworth

00	Advisors & Agents	Changing Selling Techniques for Changing Times	Monday 10:45:00 (75 min)	Panel Discussion
	Session Description: Top industry experts share their perspective on how to have a meaningful conversation on Long-Term Care planning in changing or challenging times. Learn how producers can change the sales approach to help clients better understand the consequences of not having a plan, while taking a holistic approach in meeting clients' needs by reviewing all Long-Term Care planning options that are available to them.
	Session Speakers: Andrew Herman President, AH Insurance Services, Inc. Alecia Barnette, CLTC Senior Vice President of Sales - Care Planning Division, Financial Independence Group Valkyrie Lang, RICP, CLTC Agent, Bessner Financial Claude Thau Target Insurance Services, Inc.
	Session Producer: Andrew Herman President, AH Insurance Services, Inc.

CLTC1	General Conference Session	CLTC Master Class - Part 1	Saturday 08:00:00 (480 min)	Teaching Session	Basic
	Session Description: Bill Comfort will conduct a 2-day CLTC Master Class on Saturday, March 28 (8AM to 6PM) and Sunday, March 29 (8AM to 5PM). ILTCI is subsidizing the tuition for all Conference attendees. The cost to register for the CLTC Class will be $650, rather than the retail rate of $1365. Tuition includes all course material, CE credits and Prometric exam (and one exam retake, if necessary). Attendees who pass the CLTC exam will receive their CLTC designation. The course will qualify each attendee for 12-15 hours of state insurance department CE credits (depending upon student's resident state) as well as for CFP/PACE credits (a $25 additional filing fee applies for recording CFP/PACE credits, if desired). After registering for the ILTCI conference, you can register for the CLTC Master Class at the discounted rate through CLTC.
	Session Speaker: William Comfort, CLTC, CSA Owner, Comfort Assurance Group, LLC
	Session Producer:

CLTC2	General Conference Session	CLTC Master Class - Part 2	Sunday 08:00:00 (480 min)	Teaching Session	Basic
	Session Description: Bill Comfort will conduct a 2-day CLTC Master Class on Saturday, March 28 (8AM to 6PM) and Sunday, March 29 (8AM to 5PM). ILTCI is subsidizing the tuition for all Conference attendees. The cost to register for the CLTC Class will be $650, rather than the retail rate of $1365. Tuition includes all course material, CE credits and Prometric exam (and one exam retake, if necessary). Attendees who pass the CLTC exam will receive their CLTC designation. The course will qualify each attendee for 12-15 hours of state insurance department CE credits (depending upon student's resident state) as well as for CFP/PACE credits (a $25 additional filing fee applies for recording CFP/PACE credits, if desired). After registering for the ILTCI conference, you can register for the CLTC Master Class at the discounted rate through CLTC.
	Session Speaker: William Comfort, CLTC, CSA Owner, Comfort Assurance Group, LLC
	Session Producer:

00	Actuarial & Finance	Discussion around the NAIC LTC EX Task Force - Part 1	Monday 15:45:00 (75 min)	Panel Discussion	Intermediate
	Session Description: The NAIC announced the formation of a new Executive Task Force created to address concerns with LTC. This part one of a two part session covers the six workstreams the EX Task Force is engaged on.
	Session Speakers: Jan Graeber Senior Actuary, ACLI Rhonda Ahrens, FSA, MAAA Life and Health Examination Actuary, Nebraska Department of Insurance Paul Lombardo, ASA, MAAA Director, Life & Health Division, Connecticut Insurance Department Tomasz Serbinoski, Ph.D., FSA, MAAA Actuary, Utah Insurance Department Fred Andersen Chief Life Actuary, Minnesota Department of Commerce Michael Conway Insurance Commissioner, Colorado DOI
	Session Producer: Steven Smith CVP & Actuary, New York Life

00	Actuarial & Finance	Discussion around the NAIC LTC EX Task Force - Part 2	Tuesday 09:00:00 (75 min)	Panel Discussion	Intermediate
	Session Description: The NAIC announced the formation of a new Executive Task Force created to address concerns with LTC. This part two of a two part session covers the six workstreams the EX Task Force is engaged on.
	Session Speakers: Jan Graeber Senior Actuary, ACLI Rhonda Ahrens, FSA, MAAA Life and Health Examination Actuary, Nebraska Department of Insurance Fred Andersen Chief Life Actuary, Minnesota Department of Commerce Paul Lombardo, ASA, MAAA Director, Life & Health Division, Connecticut Insurance Department Tomasz Serbinoski, Ph.D., FSA, MAAA Actuary, Utah Insurance Department Michael Conway Insurance Commissioner, Colorado DOI
	Session Producer: Amy Pahl, FSA, MAAA Principal and Consulting Actuary, Milliman, Inc.

00	Marketing & Distribution	External Sunshine of the Marketing Minds: Enhancing LTC Marketing Funnels in	Tuesday 14:00:00 (75 min)	Panel Discussion	Intermediate
	Session Description: Today's consumers demand immediate access to relevant, easy-to-comprehend information and they seek interactions with advisors and brands that are willing to empower them to make well-informed buying decisions. During this panel some of our industry's brightest marketing leaders will discuss how they have adapted their marketing strategies for today's empowered consumers. We'll consider how we can meet more consumers where they are, more effectively educate them about the importance of long-term care planning, and ultimately hasten their consumer journeys.
	Session Speakers: Eric Lancaster Head of Digital Marketing, New York Life Direct Scott Olson, CLTC Co-Founder, LTCShop.com Noel DeVries, CLTC, DIA Manager, Marketing and Sales Development, Mutual of Omaha
	Session Producer: Kent Little Corporate Vice President, New York Life

00	Legal, Compliance & Regulatory	Fraud: Emerging Trends and Innovative Solutions	Monday 10:45:00 (75 min)	Panel Discussion
	Session Description: Fraud can wreak havoc on an organization and undermine business objectives. There is no business that is immune from the risks associated with fraud, and it is more important than ever to take every precaution possible to reduce exposure to financial loss, reputational damage and service interruption which are common consequences of fraud. Panelists will identify emerging trends and share insights into the world of fraud and exploitation with stories from the trenches and often overlooked prevention and mitigation strategies. How do you define success for your fraud mitigation program?
	Session Speakers: Christie Conway, CSA, NAPW Strategic Account Executive, AssuriCare, Ltd. Kim Dionisio Associate, Koleos Rosenberg McMahon Kimberly MartinJD Senior Consultant Product Compliance and Filing, Lincoln Financial Jeff Ferrand Chief Fraud Officer, Fuzion
	Session Producer: Kimberly MartinJD Senior Consultant Product Compliance and Filing, Lincoln Financial

00	Actuarial & Finance	Guaranty Association Considerations: Recent Developments & What You Need to K	Tuesday 10:45:00 (75 min)	Panel Discussion	Intermediate
	Session Description: This session is a panel discussion where we will discuss challenges that have arisen with LTC insolvencies and the Guaranty Association. We will discuss the changes that have been made in the model law as well as potential risks in current industry developments.
	Session Speakers: Richard Bowman Associate General Counsel, New York Life Ralph Donato Principal Consulting Actuary, LTCG William O'Sullivan Senior Vice President & General Counsel, NOLHGA
	Session Producer: Rachel Erne, FSA, CERA, MAAA Manager, Actuarial & Insurance Management Solutions, Pricewaterhouse Coopers

00	Actuarial & Finance	How Good or Bad Experience Could Get	Monday 14:00:00 (75 min)	Panel Discussion	Intermediate
	Session Description: A statistical approach to determining a range of outcomes. Modeling techniques and uses of the output are considered.
	Session Speakers: James Berger, FSA, MAAA Economic Capital Actuary, Employers Reassurance Corporation Peggy Hauser Managing Director, PwC Tony Dardis Consulting Actuary, Milliman
	Session Producer: James Berger, FSA, MAAA Economic Capital Actuary, Employers Reassurance Corporation

00	Advisors & Agents	Hybrid Battle Royale	Tuesday 14:00:00 (75 min)	Panel Discussion
	Session Description: Now that we’ve had the debate, it’s time to duke it out. Join us as we work through some case studies that match up dueling products and concepts. Funding with assets versus income. Accelerated benefit versus extension of benefits. Cash versus reimbursement. 1035 Exchange versus new money. You will walk away with a better understanding of the pros and cons – a toolkit that you can apply to your practice.
	Session Speakers: Zack Derryberry Director of Hybrid LTC Planning, ACSIA Partners Mark Goldberg President, FPS Insurance Agency LLC Ryan Bivins National Sales Manager, Pacific Life
	Session Producers: Andrew Herman President, AH Insurance Services, Inc. Alex Ritter, CLU, FLMI, LTCP Financial Advisor, Baird Private Wealth Management

00	Claims & Underwriting	If the Policy Language Doesn’t Say We Can Do it…Can We?	Monday 10:45:00 (75 min)	Panel Discussion	Intermediate
	Session Description: Historically, long-term care insurers have taken a narrow view of the kinds of proof of loss they are legally and contractually permitted to seek at the point of claim and thereafter. Insurers' rights, however, may be broader than typically assumed. This session will examine the state of the law concerning proof of loss and will attempt to expand insurers' understanding of just what they can and cannot seek from insureds, providers and others under a variety of circumstances.
	Session Speakers: Michael Rafalko Attorney, Cozen O'Connor Stacy Koron, JD, CLU, FLMI, LTCP Principal & Compliance Consultant, Milliman, Inc. Karen Smyth, LTCP, FLMI, AIRC, AIAA, ACS Vice President, Long Term Care Operations, Wilton Re Services, Inc.
	Session Producer: Michael Gilbert CEO, AssuriCare

00	Legal, Compliance & Regulatory	Industry Best Practices on Common Terminology	Monday 15:45:00 (75 min)	Panel Discussion
	Session Description: This session will focus on Industry Best Practices related to Undefined Terminology in Long-Term Care contracts. The panel of presenters will identify notable Undefined Terminology references that will provide companies with awareness into issues that impact the following key business areas within a company: Risk Management, Legal/Compliance, Claims Processing, External Audiences (Marketing and Advisors), and Pricing. In addition to the insight and knowledge provided by each of the experts, there will be an interactive group activity.
	Session Speakers: Michael Rafalko Attorney, Cozen O'Connor Rita Bennett Director of Risk Management & Clinical Services, Lincoln Financial Group Matt Morton, FSA , MAAA Senior Consulting Actuary, LTCG Allison Brown, LCSW Manager, LTC Claim Review, CNO Financial
	Session Producer: Josh Falco Senior Product Analyst, Lincoln Financial Group

00	Technology	Innovation Meets Demand: A New Approach for Premium Stabilization	Monday 15:45:00 (75 min)	Panel Discussion
	Session Description: Nobody is happy when the need for an unexpected rate increase emerges. Insurers, consumers and regulators are all on the same page on this one. This session explores the evolution, development and design of a large employer-sponsored stand-alone offering that includes a new and unique premium-stabilization feature. This innovative mechanism is engineered to serve as a “shock absorber” that helps protect the core LTCI benefit and keep premiums level in the event of unexpectedly adverse experience/conditions, while potentially returning additional benefits to the consumer in various ways if conditions are as or better than expected. The session will also include comments on actuarial stress testing, pricing considerations, product communications and consumer response to date, and the solution’s potential for wider adoption.
	Session Speakers: Paul Forte Chief Executive Officer, Long Term Care Partners, LLC Roger Loomis, FSA, MAAA Principal, Actuarial Resources Corporation (ARC) Dr. Marc Cohen, PhD Clinical Professor of Gerontology, University of Massachusets Naomi Worts, FSA, MAAA Director & Actuary, John Hancock
	Session Producer: Joan Melanson, CLTC, LTCP Director of Program Promotions, Long Term Care Partners, LLC

KS	General Conference Session	Keynote Speaker	Tuesday 09:00:00 (75 min)	Not Assigned	Basic
	Session Description: Speaker TBD
	Session Speaker: Vincent Bodnar, ASA, MAAA Partner & Long-Term Care Practice Leader, Oliver Wyman
	Session Producer: Robert Eaton, FSA, MAAA Consulting Actuary, Milliman, Inc.

00	Legal, Compliance & Regulatory	Litigation Update	Tuesday 10:45:00 (75 min)	Open Forum
	Session Description: This year brought another year of claims and rate increase litigation in the long term care insurance sector. Although the incidence of litigation surrounding long term care insurance is still considerably lower than other lines of insurance, as the number of claims increase, the number of lawsuits do as well. This session will examine the most recent trends in long term care insurance litigation, and focus on the issues and legal principles that are most commonly involved in current litigation.
	Session Speakers: Sandy Jones Faegre Drinker Amy Kline, Esquire Partner and Vice-Chair, Saul Ewing LLP Angela Shire Vice President, Compliance & Regulatory Affairs, MedAmerica
	Session Producer: Sandy Jones Faegre Drinker

00	Marketing & Distribution	Long Term Care Marketing, a 360° View	Monday 14:00:00 (75 min)	Panel Discussion	Intermediate
	Session Description: Long Term Care Marketing, a 360o View—It’s no secret that the long-term care insurance industry has marketing challenges, from overcoming public perceptions to reaching consumers with messages that resonate and inspire action, it can prove difficult to cultivate quality leads. This panel will discuss proven marketing techniques for the current LTC product landscape.
	Session Speakers: Serena Finn Marketing CVP, New York Life Amy Rey Executive Vice President, Zeldis Research Fred Bertsch Sales Leader, Acxiom Healthcare & Insurance Markets Maria Amenta Research CVP, New York Life
	Session Producers: Serena Finn Marketing CVP, New York Life Mike Malansky

00	General Conference Session	Long-Term Care - A European Perspective	Tuesday 10:45:00 (75 min)	Panel Discussion
	Session Description: Population aging is a key common challenge to the sustainability of long-term care systems in Europe in the medium to longer-term perspective. With rising life expectancy, more people are likely to reach an age where declining physical and mental health make them dependent on help from others. At the same time, the pool of family carers is shrinking due to families having fewer children, rising female employment and increasing pensionable ages. Whilst most European citizens are relying on their government to provide them with affordable long-term care of good quality, in particular home-care and community-based services, funding of these services becomes more problematic against a backdrop of aging population. During his presentation, presenters will address how the partners of Eurapco, a friendly alliance of 8 independent mutual insurers in Europe, are currently tackling the challenges in long-term care.
	Session Speakers: Dr. George Veliotes General Manager Life, Health & Group, Interamerican Frederik Fernhout Head of Business Development, Eurapco Peter Goldstein President & CEO, LTCG ErikJan Wilhelm Senior Programme Manager, Eurapco
	Session Producer: Peter Goldstein President & CEO, LTCG

00	Actuarial & Finance	Morbidity v. Mortality Improvement—The Debate Continues	Monday 10:45:00 (75 min)	Roundtable Workshop	Intermediate
	Session Description: This session will discuss different perspectives of morbidity and mortality improvement utilizing an interactive workshop format. Presenters will engage in a debate where they take on different sides of case studies pitting policyholders, insurance companies, and regulators in different real-world assumption setting scenarios. Discussion groups will be utilized to enhance the debate and help determine the “winner”. Come share your thoughts and viewpoints!
	Session Speakers: Bob Yee, FSA, MAAA Director, PricewaterhouseCoopers Andrew Dalton, FSA, MAAA Principal & Consulting Actuary, Milliman Tomasz Serbinoski, Ph.D., FSA, MAAA Actuary, Utah Insurance Department
	Session Producer: Jeremy Williams Senior Vice President, CNO Financial Group

00	Technology	More Pundits Please!	Monday 14:00:00 (75 min)	Open Forum
	Session Description: What a year it has been! More democratic candidates than can fit on a debate stage, impeachment hearings, Divisive issues facing us all around. This session brings together some of the nation’s leading health, aging, and long-term care political and policy experts to provide an update on the current political situation in Washington. They will shed light on what the current landscape means for legislative and regulatory initiatives in financing and program delivery for both public and private programs in long-term care and aging. If you attended this highly rated session last year, you know it takes an interactive and entertaining approach to these challenging political topics by engaging the audience and putting our pundits on the spot to address a wide range of critical issues without sugar-coating or wishful thinking. This is a “tell-it-like-it-is” session designed to give us some strategic insights into the political realities within which we live. Because let’s face it – if we don’t laugh, we’ll cry….
	Session Speakers: Bob Blancato President, Matz, Blancato & Associates, Inc. Rich Browdie CEO, Browdie Consulting Samantha Scotti Senior Policy Specialist, National Council of State Legislators Greg Johnson Chief of Staff & COO, Horizon Government Affairs
	Session Producer: Eileen Tell, MPH Independent Consultant, ET Consulting, LLC

PCSOA	General Conference Session	Pre-Conference SOA LTCI Section Council Meeting – Open to all attendees	Sunday 16:00:00 (60 min)	Not Assigned	Basic
	Session Description: LTC Section Council Meeting: All ILTCI meeting attendees are cordially invited to attend the LTC Section Council’s meeting that will be held on Sunday, March 29 from 4:00 to 5:00 pm. The Council will be discussing updates on current projects and suggestions for future ones. Please feel free to ask questions of the Council members along the way – you never know, you might just get the urge to run for the Council yourself!
	Session Speaker:
	Session Producer:

00	Actuarial & Finance	Product Discussion Beyond Standalone and Combo LTCI	Monday 15:45:00 (75 min)	Panel Discussion	Intermediate
	Session Description: This session will highlight changes to coverage for Long Term Services and Supports (LTSS) under Medicare and Medicaid. Panelists will explore the following topics: • 2019-2020 expansion of LTSS under Medicare Advantage (Part C), but not under the Original Medicare program despite other changes taking effect on 01/01/2020 • Plan options available to Medicare beneficiaries to minimize premium outlay for health benefits, thereby allowing for additional funding to help cover the Long Term Care risk • Evolution of Managed Long Term Services and Supports (MLTSS) under Medicaid • Impact of the Affordable Care Act (ACA) on MLTSS and overall Medicaid spending • Legislative efforts underway for further tax incentives to pay for LTCI premiums, such as allowing tax-free withdrawals from 401(K) and individual retirement accounts • Other efforts underway in the public and private sectors to educate the public and help meet the nation’s growing demand for home and community-based Long Term Care services
	Session Speakers: Vincent Bodnar, ASA, MAAA Partner & Long-Term Care Practice Leader, Oliver Wyman Andrew Herman President, AH Insurance Services, Inc. Sanjit Puri, MD, ASA, MAAA, FCA, MBA Senior Director, Optum Advisory Services
	Session Producer: Andrew Dalton, FSA, MAAA Principal & Consulting Actuary, Milliman

00	Claims & Underwriting	Provider Qualification - Applying Old Definitions to New Providers	Tuesday 09:00:00 (75 min)	Panel Discussion	Intermediate
	Session Description: This interactive session will address new challenges raised in the provider eligibility landscape related to “fitting” evolving and new types of providers into the existing definitions of older policy language, determining how strictly policy language should be adhered to, and how accommodations made to allow coverage for these providers will come into play from an actuarial/pricing standpoint. The session aims to explore the perspective from various carriers, and to learn how their companies determined their risk tolerance for unique or new provider eligibility decisions. Panelists will also discuss the legal risks associated with the denial of claims for “close call” provider types.
	Session Speakers: Charles Jenkins, CLTC Claim Manager, CNA Angela Shire Vice President, Compliance & Regulatory Affairs, MedAmerica Courtney Colby General Counsel, Thrivent Financial
	Session Producer: Sandy Jones Faegre Drinker

00	Advisors & Agents	Purposeful Planning	Monday 14:00:00 (75 min)	Roundtable Workshop
	Session Description: Each client you meet has their own experience with money. Any financial service professional must be prepared to not only advise a client today, but educate them, too. To create truly comprehensive longevity planning initiatives, you must also be prepared to plan for both sides of the plan: the technical as well as the relational. It is here where you find Purposeful Planning being crafted by successful long-term care planners. Learn practice management strategies, including a one-page client longevity planner you will take back to your office filled with actionable, adaptable, and purposeful planning reminders for not only long-term care prospects, but long-term clients, too.
	Session Speakers: Ian Freeman, CLU, ChFC, CASL, AEP Wealth Management Advisor, Northwestern Mutual Sheryl Brown FemalesAndFinance
	Session Producer: Sheryl Brown FemalesAndFinance

00	Legal, Compliance & Regulatory	Rate Increase Innovation: What’s Next in Mitigation, Communication & Implemen	Tuesday 14:00:00 (75 min)	Panel Discussion
	Session Description: Rate increases continue to be a necessary component of long term care insurance administration. As the need for rate increases has persisted, however, carriers and regulators have faced the continuing balancing act of servicing a primarily elderly client base while maintaining financial stability for blocks of long term care insurance. Increasingly, companies and regulators have looked at unusual and creative options that will permit rate increases, but allow policyholders mitigation options that might be suitable for them. This session will examine the current regulatory environment around rate increases and the options offered by carriers as part of the regulatory approval process.
	Session Speakers: Nolan Tully Associate, Faegre Drinker Kristen Weil Partner, Dentons Ralph Donato Principal Consulting Actuary, LTCG Marie Roche Assistant Vice President, Government Relations, John Hancock Afik Gal Co-Founder, Assured Allies
	Session Producer: Nolan Tully Associate, Faegre Drinker

00	Technology	Reducing the Cost and Risk of Dementia	Monday 10:45:00 (75 min)	Panel Discussion
	Session Description: This session will provide two unique perspectives on Cognition and Brain Health. Raj Ahuja, a senior policy director at the Milken Center for the Future of Aging will provide an overview and key findings from the recently released Milken report titled “Reducing the Cost and Risk of Dementia.” He will focus on data and findings from that report that deal with the key role of early identification in cognitive decline, and the importance of early interventions in treatments. Jordan Glenn, Vice President of Clinical Development for Neurotrack, a Silicon Valley based start-up, will discuss that company’s innovative product offerings that focus on early assessments of brain health using eye movement technologies and lifestyle interventions such as exercise, diet, sleep, stress reduction and socialization to potentially mitigate or delay the onset of Alzheimer’s or similar conditions.
	Session Speakers: John O'Leary President, O'Leary Marketing Associates Rajiv Ahuja Milken Institute Jordan Glenn Neurotrack
	Session Producers: John O'Leary President, O'Leary Marketing Associates Wendy Fox-Grage Project Director, National Academy for State Health Policy (NASHP)

00	Legal, Compliance & Regulatory	Regulator Roundtable	Monday 14:00:00 (75 min)	Panel Discussion
	Session Description: Long term care insurance is a heavily regulated insurance project, facing a multi-faceted regulatory framework. In this session, attendees will hear directly from the regulatory community about the long term care insurance issues that are most important to them, and gain insight into key long term care insurance issues from the regulatory perspective.
	Session Speakers: Michael Conway Insurance Commissioner, Colorado DOI Scott White Commisioner, State of Virginia
	Session Producer: Chuck Piacentini Vice President & Chief Counsel, Office of General Counsel, ACLI

00	Technology	Rocky Mountain High: Current Status and Future of Cannabis/CBD and Influence	Tuesday 10:45:00 (75 min)	Open Forum
	Session Description: There is a lot of confusion and misunderstanding about the role of and effectiveness of CBD and Cannabis generally, in helping consumers and seniors in particular manage a range of chronic conditions including chronic stress, anxiety, sleep and other chronic conditions that can lead to long-term care claims. One of the nation’s foremost experts in the emerging and fast changing cannabis market will lay-out the current situation and future potential of CBD and Cannabis as change agents in the way healthcare and long-term care is and will be provided in the not to distance future.
	Session Speakers: John O'Leary President, O'Leary Marketing Associates Jeffrey Hill Jeffrey M. Hill Foundation
	Session Producer: Eileen Tell, MPH Independent Consultant, ET Consulting, LLC

00	Management & Operations	Seniors and Technology: A Paradigm Shift Toward Digitalization	Monday 10:45:00 (75 min)	Panel Discussion
	Session Description: The holy grail for service operations is an environment that leverages technology to decrease costs while improving the customer experience. The common wisdom has been that interactive technology won’t be embraced – or used – by older customers, leaving LTC PHS operations largely behind in the trend toward 24/7/365 call centers that are supported by chatbots and other AI robotics. The time has come to rethink the paradigm! Seniors are shopping on Amazon at 2:00am, using smart phones and posting videos on Instagram! Hear from experts about finding the balance between humans and technology that can help LTC service centers achieve that holy grail.
	Session Speakers: Shannon Perschy, LICSW, CCM Director of Digital Customer Connections, John Hancock Ahson Pai VP & Partner, Digital Consulting Practice Leader, EXL Consulting
	Session Producer: Laura Moore Chief Commercial Officer, TriPlus Services, Inc.

00	Actuarial & Finance	SOA Professionalism Course	Wednesday 09:00:00 (180 min)	Panel Discussion
	Session Description:
	Session Speakers: Bruce Stahl, ASA, MAAA Vice President and Actuary, Long Term Care Insurance U.S. Division, RGA Reinsurance Company Brian Jackson General Counsel and Director of Professionalism, AAA Perry Kupferman, FSA, MAAA Chief Life Actuary, California Department of Insurance Margaret Sherwood
	Session Producer: Bruce Stahl, ASA, MAAA Vice President and Actuary, Long Term Care Insurance U.S. Division, RGA Reinsurance Company

00	Technology	Social Isolation: Promising Models for Addressing the Health Risks	Tuesday 09:00:00 (75 min)	Panel Discussion
	Session Description: This session will describe the significant LTC risks and costs that are well-documented to derive from social isolation and discuss successful interventions that are emerging to address these issues. We will discuss how these models can be adopted for use with the LTC insurance block of business.
	Session Speakers: Andrew MacPherson Managing Partner, Coalition to Transform Adanced Care Robin Caruso, MSW, LCSW Chief Togetherness Officer, Care More Jake Swanton Public Policy - Rockies Region, Lyft Sohini Gupta Regional Vice President, Federal Affairs, Centene Corporation
	Session Producer: Wendy Fox-Grage Project Director, National Academy for State Health Policy (NASHP)

00	Marketing & Distribution	Tax Advantages of LTC Planning	Monday 10:45:00 (75 min)	Panel Discussion	Intermediate
	Session Description: Explore the tax treatment of premiums and benefits for traditional and linked benefit coverage in both the individual and business setting. We will examine the difference in treatment for life based solutions between the base policy and the LTC riders as well as employer-provided coverage. Payment of premiums from HSA accounts and retirement plans of retired public safety officers. Finally, the tax efficiency of IRC section 1035 exchanges will be analyzed.
	Session Speakers: Shawn Britt, CLU, CLTC Director, Long-term Care Initiatives, Nationwide David Gresham, JD, CLU, ChFC Advanced Markets Analysis Manager, OneAmerica Channing Schmidt, JD, CFP Advanced Sales Director, Securian Financial
	Session Producer: Rick Stewart Director, Crump LTC Solution Center

00	Claims & Underwriting	The ABCs of Different Claim Management Models	Tuesday 10:45:00 (75 min)	Roundtable Workshop	Intermediate
	Session Description: There are quite a few different CM models in the industry. Pros and Cons of each. What is the role of the case manager? Vendor vs. Carrier. How to integrate clinical and nonclinical decision makers without a turf war of who owns the file.
	Session Speakers: Allison Brown, LCSW Manager, LTC Claim Review, CNO Financial Sharon Reed Senior Vice President, Corporate and Policyholder Services, Penn Treaty Network America
	Session Producer: Gina Besz Vice President of Claims & Process Engineering, Triplus Services

00	Advisors & Agents	The Case For Medicare Driving LTCI Sales	Monday 15:45:00 (75 min)	Panel Discussion
	Session Description: Many Boomers will ask "Doesn't Medicare Cover this?" How do the newest changes in Medicare affect your sale?
	Session Speakers: Dan Mangus Owner, Senior Marketing Specialist Tafa Jefferson Founder and CEO, Amada Senior Care Margie Barrie, LTCP, CLTC Senior LTC Consultant, ACSIA Partners Carroll Golden, CLU, CHFC, CMFC, CLTC, LTCP, CASL, FLMI Executive Director, NAIFA Limited and Extended Care Planning Center
	Session Producer: Carroll Golden, CLU, CHFC, CMFC, CLTC, LTCP, CASL, FLMI Executive Director, NAIFA Limited and Extended Care Planning Center

00	Actuarial & Finance	The Changing World of Combination Products	Tuesday 14:00:00 (75 min)	Panel Discussion	Intermediate
	Session Description: This session will discuss what is new with combination products, including variations in product designs and what are the most popular products being sold today. In addition, this session will examine the tools and approaches producers use to compare combination products to both other combination products as well as to stand-alone products.
	Session Speakers: Claude Thau Target Insurance Services, Inc. Mohammad Reza, CFA New York Life Shawn Britt, CLU, CLTC Director, Long-term Care Initiatives, Nationwide
	Session Producer: Allen Schmitz, FSA, MAAA Principal and Consulting Actuary, Milliman, Inc.

	Technology	The Federal Interagency Task Force on Long-Term Care Insurance	Tuesday 14:00:00 (75 min)	Open Forum
	Session Description: In 2018, the U.S. Department of the Treasury convened the Federal Interagency Task Force on Long-Term Care Insurance in response to recommendations in Treasury’s October 2017 Report on Asset Management and Insurance. The purpose of the Task Force is to develop policies to complement reforms at the state level relating to the regulation of LTC insurance. Public comments on potential reforms were submitted to the Task Force in August 2019, and Treasury is preparing a final report of the Task Force for publication in the near future. In advance of that report, this interactive session will engage participants in a discussion about several potential long-term care reform proposals and actions at the federal level that could help states and the industry be more productive with private market solutions. The session will be moderated by Vince Bodnar of Oliver Wyman, and will feature Michael Faulkender, Assistant Secretary for Economic Policy, U.S. Department of the Treasury and Chairperson, Federal Interagency Task Force on Long Term Care Insurance. This session is an “off the record” conversation, meaning that all discussions in the room are intended to stay in the room until the report becomes public.
	Session Speakers: Vincent Bodnar, ASA, MAAA Partner & Long-Term Care Practice Leader, Oliver Wyman Michael Faulkender
	Session Producer:

00	Advisors & Agents	The Great Debates - LTC Riders on Life vs. Linked Benefit Solutions	Tuesday 10:45:00 (75 min)	Panel Discussion
	Session Description: It’s a burning question for the industry: “What should we call this thing?” It took a few hundred years for scientists to figure out how to standardize terminology, so it is not surprising that there is some confusion on how to refer to combo products! There is a lot of jargon floating around and constant innovation that is moving the goalposts. This is a good problem to have, but we need to hash it out. Join us as we work through this great debate and determine some best practices for how to talk about the spectrum of combo products in a way that makes sense to advisors and consumers alike, and consider how to better frame the discussion to move the industry forward.
	Session Speakers: Zack Derryberry Director of Hybrid LTC Planning, ACSIA Partners Shawn Britt, CLU, CLTC Director, Long-term Care Initiatives, Nationwide Derek Woods Regional Sales Director, OneAmerica
	Session Producers: Andrew Herman President, AH Insurance Services, Inc. Alex Ritter, CLU, FLMI, LTCP Financial Advisor, Baird Private Wealth Management

00	Management & Operations	To Communicate or Not to Communicate, That is the Question	Monday 14:00:00 (75 min)	Panel Discussion
	Session Description: Policyholder communications can be expensive. Lapse Designees and Privacy mails are required but is there value in other types of communications to policyholders? The panel will discuss how their companies approach policyholder communications and their rationale.
	Session Speakers: Sharon Reed Senior Vice President, Corporate and Policyholder Services, Penn Treaty Network America Beth Acerbo Assistant Vice President of Operations, MetLife William Holbrook Head of Inforce Marketing & Communications, John Hancock Chris Petillo Associate, Faegre Drinker
	Session Producer: Jodi Anatole President, Endeavour Consulting

00	Advisors & Agents	Tools & Tech to Boost Productivity and Your Bottom Line	Monday 14:00:00 (75 min)	Panel Discussion
	Session Description: Technology is advancing faster than we adapt. Find out the latest apps, software and tech developments that can help you be more efficient, educate your clients, close business and run a more successful practice.
	Session Speakers: Ken Leibow CEO, InsurTech Express Chad Eyrich, LTCP, CLTC VP of LTC & Linked Benefit Sales, Ash Brokerage Nathan Sanow Director of Sales, MasterCare Solutions Inc. Kevin Sypniewski President and CEO, AGISNetwork
	Session Producer: Valkyrie Lang, RICP, CLTC Agent, Bessner Financial

00	Claims & Underwriting	Understanding Cognition and Brain Health For Underwriters and Claims Operator	Tuesday 10:45:00 (75 min)	Panel Discussion	Intermediate
	Session Description: A two part discussion: cognitive impairment for underwriters and claims operations teams. The first portion of the session will begin with a review of risk factors from genomics to lifestyle. The second portion of the session will focus on how insurers can support those with cognitive impairment during the claims process and those caregivers using best practices and standards in care.
	Session Speakers: Dr. Anitha Rao, MD, MA CEO, Neurocern Inc. Allen Gregoire Director of Underwriting DI/CI/LTC, Mutual of Omaha Rhett Wieland, Esq. Claim Strategist and Director of Claim Process, Prudential
	Session Producer: Allen Gregoire Director of Underwriting DI/CI/LTC, Mutual of Omaha

00	Advisors & Agents	Uninsurable Doesn't Mean the End of the Sale/Relationship	Tuesday 09:00:00 (75 min)	Open Forum
	Session Description: - Financial tools to use with clients at the point of need - Understand the financial impact on the adult/child caregiver who is also your next generation client - The home as a buffer asset to fund care and/or sustain premium and preserve the retirement portfolio - Leave with a new tool to avoid losing a client who failed to plan
	Session Speakers: Shelley Giordano Enterprise Integration, Mutual of Omaha Mortgage Carroll Golden, CLU, CHFC, CMFC, CLTC, LTCP, CASL, FLMI Executive Director, NAIFA Limited and Extended Care Planning Center Anne Long Senior Vice President, Business Development, LightHouse Life Solutions, LLC Chris Orestis, CSA President, LifeCare Xchange
	Session Producer: Carroll Golden, CLU, CHFC, CMFC, CLTC, LTCP, CASL, FLMI Executive Director, NAIFA Limited and Extended Care Planning Center

00	Marketing & Distribution	Using Data to Enhance Sales and Customer Relationships	Tuesday 10:45:00 (75 min)	Panel Discussion	Intermediate
	Session Description: Learn how data analytics and sound CRM processes can lead to enhanced sales and increased proficiencies in your marketing organization.
	Session Speakers: Hayley Mandrup Subject Matter Expert, Redtail Technology Inc. Vincent Bodnar, ASA, MAAA Partner & Long-Term Care Practice Leader, Oliver Wyman Suzanne Carawan NAIFA
	Session Producer: Carroll Golden, CLU, CHFC, CMFC, CLTC, LTCP, CASL, FLMI Executive Director, NAIFA Limited and Extended Care Planning Center

00	Management & Operations	Using Data to Guide Wellness Programs and Initiatives	Tuesday 09:00:00 (75 min)	Open Forum
	Session Description: Using data and technology have been buzzworthy for many years, but hear how the next generation of tools are being deployed today to help claimants achieve their best possible outcomes. Emphasis will be placed on how to utilize existing data points to impact innovation and the claims experience. The participants of this panel are a combination of claims executives and insurtech companies, who will cover the full-breadth of the claims experience. The discussion will span from quick hits experienced from other claims organizations where we expect data to drive significant return on investment in care management will come from, including: • how to leverage existing data sources to improve claims management • making the case for investment with positive ROI on targeted innovative pilots and initiatives • how wellness programs give insurance carriers another lever to combat the overall LTCI financial issues
	Session Speakers: John Palmer Vice President of LTC Operations and Vendor Management, CNA Char Hu CEO, The Helper Bees Adam Warner Corporate Vice President, Long-Term Care & Linked Benefits, New York Life
	Session Producer: Sharon Reed Senior Vice President, Corporate and Policyholder Services, Penn Treaty Network America

Comfy chair setup	Marketing & Distribution	Using Social Media to Reach More Customers	Tuesday 09:00:00 (75 min)	Panel Discussion	Intermediate
	Session Description: Social media and other digital platforms can be powerful tools for marketing your brand and products and enhancing sales. Learn how to get started and the “dos and don’ts” from two experts in social media marketing.
	Session Speakers: Vincent Bodnar, ASA, MAAA Partner & Long-Term Care Practice Leader, Oliver Wyman Suzanne Carawan NAIFA Marc Glickman, FSA, MAAA, LTCP Chief Sales Officer, LifeCare Assurance Company Erika Dale CEO, SWAAY Media
	Session Producer: Vincent Bodnar, ASA, MAAA Partner & Long-Term Care Practice Leader, Oliver Wyman

00	Advisors & Agents	Virtual Selling: Best Practices for a Tele-Sales Based Business	Tuesday 09:00:00 (75 min)	Panel Discussion
	Session Description: Witness a LIVE sales call from start to finish! Learn the tools, language and systems you need in place to run a successful tele-sales business from the comfort of your home (or anywhere!)
	Session Speakers: Valkyrie Lang, RICP, CLTC Agent, Bessner Financial Margie Barrie, LTCP, CLTC Senior LTC Consultant, ACSIA Partners Denise Gott, MBA, CLTC CEO, ACSIA Partners
	Session Producer: Valkyrie Lang, RICP, CLTC Agent, Bessner Financial

00	Advisors & Agents	Walk Away with Actionable Tools to Create Critical and Legal LTC Plans	Monday 10:45:00 (75 min)	Roundtable Workshop
	Session Description: What's worse than no long-term care plan? A plan without tools. This session will leave you with the concrete steps to prepare your clients to ease the financial and legal confusion that comes with a long-term care crisis. Take home the practical tools that will create a financial and legal strategy that will have your clients thanking you.
	Session Speakers: Beth Moss Regional Director, Producer’s Choice Network Cathy Sikorski Elder Law Attorney,
	Session Producer: Carroll Golden, CLU, CHFC, CMFC, CLTC, LTCP, CASL, FLMI Executive Director, NAIFA Limited and Extended Care Planning Center

00	Claims & Underwriting	What can the LTC industry learn from the Individual Disability Income Industr	Tuesday 14:00:00 (75 min)	Panel Discussion	Intermediate
	Session Description: Over the past 40 years Individual Disability Insurance (IDI) experienced an explosion of companies entering the market during favorable economic conditions, followed by extreme financial losses. Those who survived in the IDI industry made critical adjustments resulting in recovery and sustainability. Arguably, the LTC industry is experiencing some the same difficulty and has much that it could learn from the lessons learned in IDI. Please join us to hear from claims experts who lived through the trials and tribulations experienced by the IDI industry as much may apply to your own claim management organizations.
	Session Speakers: Jason Gallant, MSOL National Director - Life & Health, Claims Bureau Catherine Alberti, BA, ALHC, FCLS Senior Claim Consultant, Disability Management Services, Inc. Jodi Newton, BS, RN, CCM Director of Medical Consulting, Disability Management Services, Inc. Jody Elmore Sr. Risk Management Consultant, Munich Re
	Session Producer: Jason Gallant, MSOL National Director - Life & Health, Claims Bureau

00	Management & Operations	Win-Win Provider Partnerships	Tuesday 10:45:00 (75 min)	Open Forum
	Session Description: LTC carriers pay out over $11 billion per year in claims, directly or indirectly to care providers. Providers want to work with our industry, but how? Where do our interests align and diverge? In this session we need YOU to work with our provider panel to develop realistic partnership strategies.
	Session Speakers: Adam Kaplan Founder and CEO, Solera Senior Living
	Session Producer: Matt Capell SVP Innovative Solutions, LTCG

Ref

Track

Session Title

Time Slot

Type

Difficulty

Actuarial & Finance

Actuarial Equivalence for Benefit Reductions During Rate Increases

Monday
10:45:00 (75 min)

Panel Discussion

Intermediate

Session Description:
This session will explore different views and approaches to determining actuarial equivalence for benefit reductions. Considerations will include various theoretical bases, administrative complexity, and policyholder behavior.

Session Speakers:
Robert Eaton, FSA, MAAA

Consulting Actuary, Milliman, Inc.

David Plumb, FSA, MAAA

Vice President, Long-Term Care Inforce Management, John Hancock Financial Services

Bob Darnell, ASA, MAAA

Senior Life Actuary, California Department of Insurance

Session Producer:
David Benz, FSA, MAAA

Managing Actuary - A&H, GE Capital

Claims & Underwriting

Adverse Decisions: Considerations for Determining Risk Tolerance

Monday
15:45:00 (75 min)

Panel Discussion

Intermediate

Session Description:
Adverse decisions are one of the most challenging and important functions in any Claims Department. In this panel discussion, we will evaluate some of the many nuances to adverse decisions, including risk tolerance, challenging and evolving state regulations, policy interpretation issues, and effective policyholder communications. The session will conclude with a series of difficult, hypothetical adverse decisions to illustrate the many challenges that emerge with adverse decisions and highlight best practices for effective processes, while leveraging the panelists’ collective experience.

Session Speakers:
Cassandra Prebis, LPN

Project Specialist, TriPlus Services, Inc.

Julie Belknap, ASA, MAAA

Assistant Vice President, Product and Risk Management, Continental LTC, Inc.

Julie Paschke, RN, CLTC

Technical Benefits Consultant, Northwestern Long-Term Care (NLTC)

Session Producer:
Steven Brogan

Attorney, Faegre Drinker

General Conference Session

Alzheimer's - Today & Tomorrow

Monday
15:45:00 (75 min)

Panel Discussion

Session Description:
Learn about the difference between Alzheimer’s and dementia, disease stages and risk factors, current research and treatments to address some symptoms. In addition this session will explore exciting projects the that Alzheimer’s Association, as the third largest funding resource for Alzheimer’s research, has underway.

Session Speakers:
Jim Herlihy

Senior Director of Marketing and Communications, Alzheimer’s Association Colorado Chapter

JJ Jordan

Alzheimer's Association

Session Producer:
Denise ListonRN, MBA

Senior Vice President, LTCG

Marketing & Distribution

BGA Roundtable

Monday
15:45:00 (75 min)

Roundtable Workshop

Intermediate

Session Description:
Best practices, challenges forecasting

Session Speakers:
Tom Riekse, Jr., ChFC, CEBS

Managing Principal, LTCI Partners, LLC

Chad Eyrich, LTCP, CLTC

VP of LTC & Linked Benefit Sales, Ash Brokerage

Rick Stewart

Director, Crump LTC Solution Center

Rich Kupetsky, CLTC

Partner, SSK LTC Associates

Session Producer:
Steven Cain, CLTC, CSA

Director, Sales & Business Development, LTCI Partners, LLC

Legal, Compliance & Regulatory

Building a Compliant Organization: The Benefits of Effective Policies and Pr

Tuesday
09:00:00 (75 min)

Panel Discussion

Session Description:
Building a compliant organization starts with a solid foundation. Well written policies and procedures can create that foundation. Learn about the benefits of well written and well implemented policies and procedures, and how these policies and procedures can mitigate organizational risk. Panelists are industry experts and bring a diversity of perspectives to the discussion.

Session Speakers:
Andy Baron

Assistant Vice President, Product Compliance & Filing, Lincoln Financial Group

Dan Koleos

Koleos and Associates

Philip Leverette, LCSW

Claims Quality Supervisor, CNO Financial Group

Session Producer:
Len Blumenthal

Koleos Rosenberg McMahon

Claims & Underwriting

Can You Stump the Chump?

Monday
14:00:00 (75 min)

Panel Discussion

Intermediate

Session Description:
Come prepared with tough questions to Stump our Medical Director Panel. This is a crowd pleasing, interactive session where our esteemed panelist will attempt to answer your questions about the latest and greatest health conditions, medical treatment, or any trends you are experiencing in your day to day roles. Put on your thinking caps now and be prepared to come to the session to see if you can “Stump the Chump”.

Session Speakers:
Dr. Stephen Holland, MD

Chief Medical Officer, LTCG

Dr. Wayne Heidenreich, MD

Medical Director, Northwestern Mutual

Paul Quartararo, MD, DBIM

Vice President and Chief Medical Director, New York Life

Session Producer:
Petra Sifuentes

Corporate Vice President, Underwriting, New York Life

Management & Operations

Care Optimization and Best Practices to Streamline the Claims Process

Monday
15:45:00 (75 min)

Open Forum

Session Description:
As carriers and reinsurers face growing claims and liabilities ahead, how might adopting best practices from medical guidelines streamline the claims process and provide better data for adjudication? How may technology and telehealth services help with claims collection and complex case review?

In this session, speakers will address:
• Different needs for medical records gathering based on individual claimant needs
• Neurological guidelines that impact benefit eligibility verification for cognitive claims
• Quality assurance of claims processing challenges and opportunities
• Specialized independent third-party dementia expertise for highly subjective risk and claim review

Session Speakers:
Dr. Anitha Rao, MD, MA

CEO, Neurocern Inc.

Chris Petillo

Associate, Faegre Drinker

Dr Pressman

Session Producer:
Dr. Anitha Rao, MD, MA

CEO, Neurocern Inc.

Claims & Underwriting

Case Management of Recoverable Conditions

Tuesday
14:00:00 (75 min)

Panel Discussion

Intermediate

Session Description:
Many insureds and their family members are not aware that their condition could be recoverable with the right interventions. Providing resources, guidance and encouragement benefits both the insured, as it leads to a more positive life experience, and the insurer, as it reduces the time spent on claim. Panelists will share their expertise as clinicians and operations leaders, and will provide guidance on using data analytics to identify the right insureds and track the financial and actuarial benefits of the process.

Session Speakers:
Michelle Bongiovanni

Clinical Services Manager, CNA

Jackie Olcott

Director Strategic Analysis & Transformation, Genworth

Noreen Guanci, RN, MBA

Chief Executive Officer, Long Term Solutions

Session Producer:
Allison Kusel

Adjudication Leader, Long Term Care Claims, Genworth

Advisors & Agents

Changing Selling Techniques for Changing Times

Monday
10:45:00 (75 min)

Panel Discussion

Session Description:
Top industry experts share their perspective on how to have a meaningful conversation on Long-Term Care planning in changing or challenging times. Learn how producers can change the sales approach to help clients better understand the consequences of not having a plan, while taking a holistic approach in meeting clients' needs by reviewing all Long-Term Care planning options that are available to them.

Session Speakers:
Andrew Herman

President, AH Insurance Services, Inc.

Alecia Barnette, CLTC

Senior Vice President of Sales - Care Planning Division, Financial Independence Group

Valkyrie Lang, RICP, CLTC

Agent, Bessner Financial

Claude Thau

Target Insurance Services, Inc.

Session Producer:
Andrew Herman

President, AH Insurance Services, Inc.

CLTC1

General Conference Session

CLTC Master Class - Part 1

Saturday
08:00:00 (480 min)

Teaching Session

Basic

Session Description:
Bill Comfort will conduct a 2-day CLTC Master Class on Saturday, March 28 (8AM to 6PM) and Sunday, March 29 (8AM to 5PM). ILTCI is subsidizing the tuition for all Conference attendees. The cost to register for the CLTC Class will be $650, rather than the retail rate of $1365. Tuition includes all course material, CE credits and Prometric exam (and one exam retake, if necessary). Attendees who pass the CLTC exam will receive their CLTC designation. The course will qualify each attendee for 12-15 hours of state insurance department CE credits (depending upon student's resident state) as well as for CFP/PACE credits (a $25 additional filing fee applies for recording CFP/PACE credits, if desired). After registering for the ILTCI conference, you can register for the CLTC Master Class at the discounted rate through CLTC.

Session Speaker:
William Comfort, CLTC, CSA

Owner, Comfort Assurance Group, LLC

Session Producer:

CLTC2

General Conference Session

CLTC Master Class - Part 2

Sunday
08:00:00 (480 min)

Teaching Session

Basic

Session Speaker:
William Comfort, CLTC, CSA

Owner, Comfort Assurance Group, LLC

Session Producer:

Actuarial & Finance

Discussion around the NAIC LTC EX Task Force - Part 1

Monday
15:45:00 (75 min)

Panel Discussion

Intermediate

Session Description:
The NAIC announced the formation of a new Executive Task Force created to address concerns with LTC. This part one of a two part session covers the six workstreams the EX Task Force is engaged on.

Session Speakers:
Jan Graeber

Senior Actuary, ACLI

Rhonda Ahrens, FSA, MAAA

Life and Health Examination Actuary, Nebraska Department of Insurance

Paul Lombardo, ASA, MAAA

Director, Life & Health Division, Connecticut Insurance Department

Tomasz Serbinoski, Ph.D., FSA, MAAA

Actuary, Utah Insurance Department

Fred Andersen

Chief Life Actuary, Minnesota Department of Commerce

Michael Conway

Insurance Commissioner, Colorado DOI

Session Producer:
Steven Smith

CVP & Actuary, New York Life

Actuarial & Finance

Discussion around the NAIC LTC EX Task Force - Part 2

Tuesday
09:00:00 (75 min)

Panel Discussion

Intermediate

Session Description:
The NAIC announced the formation of a new Executive Task Force created to address concerns with LTC. This part two of a two part session covers the six workstreams the EX Task Force is engaged on.

Session Speakers:
Jan Graeber

Senior Actuary, ACLI

Rhonda Ahrens, FSA, MAAA

Life and Health Examination Actuary, Nebraska Department of Insurance

Fred Andersen

Chief Life Actuary, Minnesota Department of Commerce

Paul Lombardo, ASA, MAAA

Director, Life & Health Division, Connecticut Insurance Department

Tomasz Serbinoski, Ph.D., FSA, MAAA

Actuary, Utah Insurance Department

Michael Conway

Insurance Commissioner, Colorado DOI

Session Producer:
Amy Pahl, FSA, MAAA

Principal and Consulting Actuary, Milliman, Inc.

Marketing & Distribution

External Sunshine of the Marketing Minds: Enhancing LTC Marketing Funnels in

Tuesday
14:00:00 (75 min)

Panel Discussion

Intermediate

Session Description:
Today's consumers demand immediate access to relevant, easy-to-comprehend information and they seek interactions with advisors and brands that are willing to empower them to make well-informed buying decisions. During this panel some of our industry's brightest marketing leaders will discuss how they have adapted their marketing strategies for today's empowered consumers. We'll consider how we can meet more consumers where they are, more effectively educate them about the importance of long-term care planning, and ultimately hasten their consumer journeys.

Session Speakers:
Eric Lancaster

Head of Digital Marketing, New York Life Direct

Scott Olson, CLTC

Co-Founder, LTCShop.com

Noel DeVries, CLTC, DIA

Manager, Marketing and Sales Development, Mutual of Omaha

Session Producer:
Kent Little

Corporate Vice President, New York Life

Legal, Compliance & Regulatory

Fraud: Emerging Trends and Innovative Solutions

Monday
10:45:00 (75 min)

Panel Discussion

Session Description:
Fraud can wreak havoc on an organization and undermine business objectives. There is no business that is immune from the risks associated with fraud, and it is more important than ever to take every precaution possible to reduce exposure to financial loss, reputational damage and service interruption which are common consequences of fraud. Panelists will identify emerging trends and share insights into the world of fraud and exploitation with stories from the trenches and often overlooked prevention and mitigation strategies. How do you define success for your fraud mitigation program?

Session Speakers:
Christie Conway, CSA, NAPW

Strategic Account Executive, AssuriCare, Ltd.

Kim Dionisio

Associate, Koleos Rosenberg McMahon

Kimberly MartinJD

Senior Consultant Product Compliance and Filing, Lincoln Financial

Jeff Ferrand

Chief Fraud Officer, Fuzion

Session Producer:
Kimberly MartinJD

Senior Consultant Product Compliance and Filing, Lincoln Financial

Actuarial & Finance

Guaranty Association Considerations: Recent Developments & What You Need to K

Tuesday
10:45:00 (75 min)

Panel Discussion

Intermediate

Session Description:
This session is a panel discussion where we will discuss challenges that have arisen with LTC insolvencies and the Guaranty Association. We will discuss the changes that have been made in the model law as well as potential risks in current industry developments.

Session Speakers:
Richard Bowman

Associate General Counsel, New York Life

Ralph Donato

Principal Consulting Actuary, LTCG

William O'Sullivan

Senior Vice President & General Counsel, NOLHGA

Session Producer:
Rachel Erne, FSA, CERA, MAAA

Manager, Actuarial & Insurance Management Solutions, Pricewaterhouse Coopers

Actuarial & Finance

How Good or Bad Experience Could Get

Monday
14:00:00 (75 min)

Panel Discussion

Intermediate

Session Description:
A statistical approach to determining a range of outcomes. Modeling techniques and uses of the output are considered.

Session Speakers:
James Berger, FSA, MAAA

Economic Capital Actuary, Employers Reassurance Corporation

Peggy Hauser

Managing Director, PwC

Tony Dardis

Consulting Actuary, Milliman

Session Producer:
James Berger, FSA, MAAA

Economic Capital Actuary, Employers Reassurance Corporation

Advisors & Agents

Hybrid Battle Royale

Tuesday
14:00:00 (75 min)

Panel Discussion

Session Description:
Now that we’ve had the debate, it’s time to duke it out. Join us as we work through some case studies that match up dueling products and concepts. Funding with assets versus income. Accelerated benefit versus extension of benefits. Cash versus reimbursement. 1035 Exchange versus new money. You will walk away with a better understanding of the pros and cons – a toolkit that you can apply to your practice.

Session Speakers:
Zack Derryberry

Director of Hybrid LTC Planning, ACSIA Partners

Mark Goldberg

President, FPS Insurance Agency LLC

Ryan Bivins

National Sales Manager, Pacific Life

Session Producers:
Andrew Herman

President, AH Insurance Services, Inc.

Alex Ritter, CLU, FLMI, LTCP

Financial Advisor, Baird Private Wealth Management

Claims & Underwriting

If the Policy Language Doesn’t Say We Can Do it…Can We?

Monday
10:45:00 (75 min)

Panel Discussion

Intermediate

Session Description:
Historically, long-term care insurers have taken a narrow view of the kinds of proof of loss they are legally and contractually permitted to seek at the point of claim and thereafter. Insurers' rights, however, may be broader than typically assumed. This session will examine the state of the law concerning proof of loss and will attempt to expand insurers' understanding of just what they can and cannot seek from insureds, providers and others under a variety of circumstances.

Session Speakers:
Michael Rafalko

Attorney, Cozen O'Connor

Stacy Koron, JD, CLU, FLMI, LTCP

Principal & Compliance Consultant, Milliman, Inc.

Karen Smyth, LTCP, FLMI, AIRC, AIAA, ACS

Vice President, Long Term Care Operations, Wilton Re Services, Inc.

Session Producer:
Michael Gilbert

CEO, AssuriCare

Legal, Compliance & Regulatory

Industry Best Practices on Common Terminology

Monday
15:45:00 (75 min)

Panel Discussion

Session Description:
This session will focus on Industry Best Practices related to Undefined Terminology in Long-Term Care contracts. The panel of presenters will identify notable Undefined Terminology references that will provide companies with awareness into issues that impact the following key business areas within a company: Risk Management, Legal/Compliance, Claims Processing, External Audiences (Marketing and Advisors), and Pricing. In addition to the insight and knowledge provided by each of the experts, there will be an interactive group activity.

Session Speakers:
Michael Rafalko

Attorney, Cozen O'Connor

Rita Bennett

Director of Risk Management & Clinical Services, Lincoln Financial Group

Matt Morton, FSA , MAAA

Senior Consulting Actuary, LTCG

Allison Brown, LCSW

Manager, LTC Claim Review, CNO Financial

Session Producer:
Josh Falco

Senior Product Analyst, Lincoln Financial Group

Technology

Innovation Meets Demand: A New Approach for Premium Stabilization

Monday
15:45:00 (75 min)

Panel Discussion

Session Description:
Nobody is happy when the need for an unexpected rate increase emerges. Insurers, consumers and regulators are all on the same page on this one. This session explores the evolution, development and design of a large employer-sponsored stand-alone offering that includes a new and unique premium-stabilization feature. This innovative mechanism is engineered to serve as a “shock absorber” that helps protect the core LTCI benefit and keep premiums level in the event of unexpectedly adverse experience/conditions, while potentially returning additional benefits to the consumer in various ways if conditions are as or better than expected. The session will also include comments on actuarial stress testing, pricing considerations, product communications and consumer response to date, and the solution’s potential for wider adoption.

Session Speakers:
Paul Forte

Chief Executive Officer, Long Term Care Partners, LLC

Roger Loomis, FSA, MAAA

Principal, Actuarial Resources Corporation (ARC)

Dr. Marc Cohen, PhD

Clinical Professor of Gerontology, University of Massachusets

Naomi Worts, FSA, MAAA

Director & Actuary, John Hancock

Session Producer:
Joan Melanson, CLTC, LTCP

Director of Program Promotions, Long Term Care Partners, LLC

General Conference Session

Keynote Speaker

Tuesday
09:00:00 (75 min)

Not Assigned

Basic

Session Description:
Speaker TBD

Session Speaker:
Vincent Bodnar, ASA, MAAA

Partner & Long-Term Care Practice Leader, Oliver Wyman

Session Producer:
Robert Eaton, FSA, MAAA

Consulting Actuary, Milliman, Inc.

Legal, Compliance & Regulatory

Litigation Update

Tuesday
10:45:00 (75 min)

Open Forum

Session Description:
This year brought another year of claims and rate increase litigation in the long term care insurance sector. Although the incidence of litigation surrounding long term care insurance is still considerably lower than other lines of insurance, as the number of claims increase, the number of lawsuits do as well. This session will examine the most recent trends in long term care insurance litigation, and focus on the issues and legal principles that are most commonly involved in current litigation.

Session Speakers:
Sandy Jones

Faegre Drinker

Amy Kline, Esquire

Partner and Vice-Chair, Saul Ewing LLP

Angela Shire

Vice President, Compliance & Regulatory Affairs, MedAmerica

Session Producer:
Sandy Jones

Faegre Drinker

Marketing & Distribution

Long Term Care Marketing, a 360° View

Monday
14:00:00 (75 min)

Panel Discussion

Intermediate

Session Description:
Long Term Care Marketing, a 360o View—It’s no secret that the long-term care insurance industry has marketing challenges, from overcoming public perceptions to reaching consumers with messages that resonate and inspire action, it can prove difficult to cultivate quality leads. This panel will discuss proven marketing techniques for the current LTC product landscape.

Session Speakers:
Serena Finn

Marketing CVP, New York Life

Amy Rey

Executive Vice President, Zeldis Research

Fred Bertsch

Sales Leader, Acxiom Healthcare & Insurance Markets

Maria Amenta

Research CVP, New York Life

Session Producers:
Serena Finn

Marketing CVP, New York Life

Mike Malansky

General Conference Session

Long-Term Care - A European Perspective

Tuesday
10:45:00 (75 min)

Panel Discussion

Session Description:
Population aging is a key common challenge to the sustainability of long-term care systems in Europe in the medium to longer-term perspective. With rising life expectancy, more people are likely to reach an age where declining physical and mental health make them dependent on help from others. At the same time, the pool of family carers is shrinking due to families having fewer children, rising female employment and increasing pensionable ages.

Whilst most European citizens are relying on their government to provide them with affordable long-term care of good quality, in particular home-care and community-based services, funding of these services becomes more problematic against a backdrop of aging population. During his presentation, presenters will address how the partners of Eurapco, a friendly alliance of 8 independent mutual insurers in Europe, are currently tackling the challenges in long-term care.

Session Speakers:
Dr. George Veliotes

General Manager Life, Health & Group, Interamerican

Frederik Fernhout

Head of Business Development, Eurapco

Peter Goldstein

President & CEO, LTCG

ErikJan Wilhelm

Senior Programme Manager, Eurapco

Session Producer:
Peter Goldstein

President & CEO, LTCG

Actuarial & Finance

Morbidity v. Mortality Improvement—The Debate Continues

Monday
10:45:00 (75 min)

Roundtable Workshop

Intermediate

Session Description:
This session will discuss different perspectives of morbidity and mortality improvement utilizing an interactive workshop format. Presenters will engage in a debate where they take on different sides of case studies pitting policyholders, insurance companies, and regulators in different real-world assumption setting scenarios. Discussion groups will be utilized to enhance the debate and help determine the “winner”. Come share your thoughts and viewpoints!

Session Speakers:
Bob Yee, FSA, MAAA

Director, PricewaterhouseCoopers

Andrew Dalton, FSA, MAAA

Principal & Consulting Actuary, Milliman

Tomasz Serbinoski, Ph.D., FSA, MAAA

Actuary, Utah Insurance Department

Session Producer:
Jeremy Williams

Senior Vice President, CNO Financial Group

Technology

More Pundits Please!

Monday
14:00:00 (75 min)

Open Forum

Session Description:
What a year it has been! More democratic candidates than can fit on a debate stage, impeachment hearings, Divisive issues facing us all around. This session brings together some of the nation’s leading health, aging, and long-term care political and policy experts to provide an update on the current political situation in Washington. They will shed light on what the current landscape means for legislative and regulatory initiatives in financing and program delivery for both public and private programs in long-term care and aging. If you attended this highly rated session last year, you know it takes an interactive and entertaining approach to these challenging political topics by engaging the audience and putting our pundits on the spot to address a wide range of critical issues without sugar-coating or wishful thinking. This is a “tell-it-like-it-is” session designed to give us some strategic insights into the political realities within which we live. Because let’s face it – if we don’t laugh, we’ll cry….

Session Speakers:
Bob Blancato

President, Matz, Blancato & Associates, Inc.

Rich Browdie

CEO, Browdie Consulting

Samantha Scotti

Senior Policy Specialist, National Council of State Legislators

Greg Johnson

Chief of Staff & COO, Horizon Government Affairs

Session Producer:
Eileen Tell, MPH

Independent Consultant, ET Consulting, LLC

PCSOA

General Conference Session

Pre-Conference SOA LTCI Section Council Meeting – Open to all attendees

Sunday
16:00:00 (60 min)

Not Assigned

Basic

Session Description:
LTC Section Council Meeting: All ILTCI meeting attendees are cordially invited to attend the LTC Section Council’s meeting that will be held on Sunday, March 29 from 4:00 to 5:00 pm. The Council will be discussing updates on current projects and suggestions for future ones. Please feel free to ask questions of the Council members along the way – you never know, you might just get the urge to run for the Council yourself!

Session Speaker:

Session Producer:

Actuarial & Finance

Product Discussion Beyond Standalone and Combo LTCI

Monday
15:45:00 (75 min)

Panel Discussion

Intermediate

Session Description:
This session will highlight changes to coverage for Long Term Services and Supports (LTSS) under Medicare and Medicaid. Panelists will explore the following topics:

• 2019-2020 expansion of LTSS under Medicare Advantage (Part C), but not under the Original Medicare program despite other changes taking effect on 01/01/2020

• Plan options available to Medicare beneficiaries to minimize premium outlay for health benefits, thereby allowing for additional funding to help cover the Long Term Care risk

• Evolution of Managed Long Term Services and Supports (MLTSS) under Medicaid

• Impact of the Affordable Care Act (ACA) on MLTSS and overall Medicaid spending

• Legislative efforts underway for further tax incentives to pay for LTCI premiums, such as allowing tax-free withdrawals from 401(K) and individual retirement accounts

• Other efforts underway in the public and private sectors to educate the public and help meet the nation’s growing demand for home and community-based Long Term Care services

Session Speakers:
Vincent Bodnar, ASA, MAAA

Partner & Long-Term Care Practice Leader, Oliver Wyman

Andrew Herman

President, AH Insurance Services, Inc.

Sanjit Puri, MD, ASA, MAAA, FCA, MBA

Senior Director, Optum Advisory Services

Session Producer:
Andrew Dalton, FSA, MAAA

Principal & Consulting Actuary, Milliman

Claims & Underwriting

Provider Qualification - Applying Old Definitions to New Providers

Tuesday
09:00:00 (75 min)

Panel Discussion

Intermediate

Session Description:
This interactive session will address new challenges raised in the provider eligibility landscape related to “fitting” evolving and new types of providers into the existing definitions of older policy language, determining how strictly policy language should be adhered to, and how accommodations made to allow coverage for these providers will come into play from an actuarial/pricing standpoint. The session aims to explore the perspective from various carriers, and to learn how their companies determined their risk tolerance for unique or new provider eligibility decisions. Panelists will also discuss the legal risks associated with the denial of claims for “close call” provider types.

Session Speakers:
Charles Jenkins, CLTC

Claim Manager, CNA

Angela Shire

Vice President, Compliance & Regulatory Affairs, MedAmerica

Courtney Colby

General Counsel, Thrivent Financial

Session Producer:
Sandy Jones

Faegre Drinker

Advisors & Agents

Purposeful Planning

Monday
14:00:00 (75 min)

Roundtable Workshop

Session Description:
Each client you meet has their own experience with money. Any financial service professional must be prepared to not only advise a client today, but educate them, too. To create truly comprehensive longevity planning initiatives, you must also be prepared to plan for both sides of the plan: the technical as well as the relational. It is here where you find Purposeful Planning being crafted by successful long-term care planners.

Learn practice management strategies, including a one-page client longevity planner you will take back to your office filled with actionable, adaptable, and purposeful planning reminders for not only long-term care prospects, but long-term clients, too.

Session Speakers:
Ian Freeman, CLU, ChFC, CASL, AEP

Wealth Management Advisor, Northwestern Mutual

Sheryl Brown

FemalesAndFinance

Session Producer:
Sheryl Brown

FemalesAndFinance

Legal, Compliance & Regulatory

Rate Increase Innovation: What’s Next in Mitigation, Communication & Implemen

Tuesday
14:00:00 (75 min)

Panel Discussion

Session Description:
Rate increases continue to be a necessary component of long term care insurance administration. As the need for rate increases has persisted, however, carriers and regulators have faced the continuing balancing act of servicing a primarily elderly client base while maintaining financial stability for blocks of long term care insurance. Increasingly, companies and regulators have looked at unusual and creative options that will permit rate increases, but allow policyholders mitigation options that might be suitable for them. This session will examine the current regulatory environment around rate increases and the options offered by carriers as part of the regulatory approval process.

Session Speakers:
Nolan Tully

Associate, Faegre Drinker

Kristen Weil

Partner, Dentons

Ralph Donato

Principal Consulting Actuary, LTCG

Marie Roche

Assistant Vice President, Government Relations, John Hancock

Afik Gal

Co-Founder, Assured Allies

Session Producer:
Nolan Tully

Associate, Faegre Drinker

Technology

Reducing the Cost and Risk of Dementia

Monday
10:45:00 (75 min)

Panel Discussion

Session Description:
This session will provide two unique perspectives on Cognition and Brain Health. Raj Ahuja, a senior policy director at the Milken Center for the Future of Aging will provide an overview and key findings from the recently released Milken report titled “Reducing the Cost and Risk of Dementia.” He will focus on data and findings from that report that deal with the key role of early identification in cognitive decline, and the importance of early interventions in treatments.
Jordan Glenn, Vice President of Clinical Development for Neurotrack, a Silicon Valley based start-up, will discuss that company’s innovative product offerings that focus on early assessments of brain health using eye movement technologies and lifestyle interventions such as exercise, diet, sleep, stress reduction and socialization to potentially mitigate or delay the onset of Alzheimer’s or similar conditions.

Session Speakers:
John O'Leary

President, O'Leary Marketing Associates

Rajiv Ahuja

Milken Institute

Jordan Glenn

Neurotrack

Session Producers:
John O'Leary

President, O'Leary Marketing Associates

Wendy Fox-Grage

Project Director, National Academy for State Health Policy (NASHP)

Legal, Compliance & Regulatory

Regulator Roundtable

Monday
14:00:00 (75 min)

Panel Discussion

Session Description:
Long term care insurance is a heavily regulated insurance project, facing a multi-faceted regulatory framework. In this session, attendees will hear directly from the regulatory community about the long term care insurance issues that are most important to them, and gain insight into key long term care insurance issues from the regulatory perspective.

Session Speakers:
Michael Conway

Insurance Commissioner, Colorado DOI

Scott White

Commisioner, State of Virginia

Session Producer:
Chuck Piacentini

Vice President & Chief Counsel, Office of General Counsel, ACLI

Technology

Rocky Mountain High: Current Status and Future of Cannabis/CBD and Influence

Tuesday
10:45:00 (75 min)

Open Forum

Session Description:
There is a lot of confusion and misunderstanding about the role of and effectiveness of CBD and Cannabis generally, in helping consumers and seniors in particular manage a range of chronic conditions including chronic stress, anxiety, sleep and other chronic conditions that can lead to long-term care claims. One of the nation’s foremost experts in the emerging and fast changing cannabis market will lay-out the current situation and future potential of CBD and Cannabis as change agents in the way healthcare and long-term care is and will be provided in the not to distance future.

Session Speakers:
John O'Leary

President, O'Leary Marketing Associates

Jeffrey Hill

Jeffrey M. Hill Foundation

Session Producer:
Eileen Tell, MPH

Independent Consultant, ET Consulting, LLC

Management & Operations

Seniors and Technology: A Paradigm Shift Toward Digitalization

Monday
10:45:00 (75 min)

Panel Discussion

Session Description:
The holy grail for service operations is an environment that leverages technology to decrease costs while improving the customer experience. The common wisdom has been that interactive technology won’t be embraced – or used – by older customers, leaving LTC PHS operations largely behind in the trend toward 24/7/365 call centers that are supported by chatbots and other AI robotics. The time has come to rethink the paradigm! Seniors are shopping on Amazon at 2:00am, using smart phones and posting videos on Instagram! Hear from experts about finding the balance between humans and technology that can help LTC service centers achieve that holy grail.

Session Speakers:
Shannon Perschy, LICSW, CCM

Director of Digital Customer Connections, John Hancock

Ahson Pai

VP & Partner, Digital Consulting Practice Leader, EXL Consulting

Session Producer:
Laura Moore

Chief Commercial Officer, TriPlus Services, Inc.

Actuarial & Finance

SOA Professionalism Course

Wednesday
09:00:00 (180 min)

Panel Discussion

Session Description:

Session Speakers:
Bruce Stahl, ASA, MAAA

Vice President and Actuary, Long Term Care Insurance U.S. Division, RGA Reinsurance Company

Brian Jackson

General Counsel and Director of Professionalism, AAA

Perry Kupferman, FSA, MAAA

Chief Life Actuary, California Department of Insurance

Margaret Sherwood

Session Producer:
Bruce Stahl, ASA, MAAA

Vice President and Actuary, Long Term Care Insurance U.S. Division, RGA Reinsurance Company

Technology

Social Isolation: Promising Models for Addressing the Health Risks

Tuesday
09:00:00 (75 min)

Panel Discussion

Session Description:
This session will describe the significant LTC risks and costs that are well-documented to derive from social isolation and discuss successful interventions that are emerging to address these issues. We will discuss how these models can be adopted for use with the LTC insurance block of business.

Session Speakers:
Andrew MacPherson

Managing Partner, Coalition to Transform Adanced Care

Robin Caruso, MSW, LCSW

Chief Togetherness Officer, Care More

Jake Swanton

Public Policy - Rockies Region, Lyft

Sohini Gupta

Regional Vice President, Federal Affairs, Centene Corporation

Session Producer:
Wendy Fox-Grage

Project Director, National Academy for State Health Policy (NASHP)

Marketing & Distribution

Tax Advantages of LTC Planning

Monday
10:45:00 (75 min)

Panel Discussion

Intermediate

Session Description:
Explore the tax treatment of premiums and benefits for traditional and linked benefit coverage in both the individual and business setting. We will examine the difference in treatment for life based solutions between the base policy and the LTC riders as well as employer-provided coverage. Payment of premiums from HSA accounts and retirement plans of retired public safety officers. Finally, the tax efficiency of IRC section 1035 exchanges will be analyzed.

Session Speakers:
Shawn Britt, CLU, CLTC

Director, Long-term Care Initiatives, Nationwide

David Gresham, JD, CLU, ChFC

Advanced Markets Analysis Manager, OneAmerica

Channing Schmidt, JD, CFP

Advanced Sales Director, Securian Financial

Session Producer:
Rick Stewart

Director, Crump LTC Solution Center

Claims & Underwriting

The ABCs of Different Claim Management Models

Tuesday
10:45:00 (75 min)

Roundtable Workshop

Intermediate

Session Description:
There are quite a few different CM models in the industry. Pros and Cons of each. What is the role of the case manager? Vendor vs. Carrier. How to integrate clinical and nonclinical decision makers without a turf war of who owns the file.

Session Speakers:
Allison Brown, LCSW

Manager, LTC Claim Review, CNO Financial

Sharon Reed

Senior Vice President, Corporate and Policyholder Services, Penn Treaty Network America

Session Producer:
Gina Besz

Vice President of Claims & Process Engineering, Triplus Services

Advisors & Agents

The Case For Medicare Driving LTCI Sales

Monday
15:45:00 (75 min)

Panel Discussion

Session Description:
Many Boomers will ask "Doesn't Medicare Cover this?" How do the newest changes in Medicare affect your sale?

Session Speakers:
Dan Mangus

Owner, Senior Marketing Specialist

Tafa Jefferson

Founder and CEO, Amada Senior Care

Margie Barrie, LTCP, CLTC

Senior LTC Consultant, ACSIA Partners

Carroll Golden, CLU, CHFC, CMFC, CLTC, LTCP, CASL, FLMI

Executive Director, NAIFA Limited and Extended Care Planning Center

Session Producer:
Carroll Golden, CLU, CHFC, CMFC, CLTC, LTCP, CASL, FLMI

Executive Director, NAIFA Limited and Extended Care Planning Center

Actuarial & Finance

The Changing World of Combination Products

Tuesday
14:00:00 (75 min)

Panel Discussion

Intermediate

Session Description:
This session will discuss what is new with combination products, including variations in product designs and what are the most popular products being sold today. In addition, this session will examine the tools and approaches producers use to compare combination products to both other combination products as well as to stand-alone products.

Session Speakers:
Claude Thau

Target Insurance Services, Inc.

Mohammad Reza, CFA

New York Life

Shawn Britt, CLU, CLTC

Director, Long-term Care Initiatives, Nationwide

Session Producer:
Allen Schmitz, FSA, MAAA

Principal and Consulting Actuary, Milliman, Inc.

Technology

The Federal Interagency Task Force on Long-Term Care Insurance

Tuesday
14:00:00 (75 min)

Open Forum

Session Description:
In 2018, the U.S. Department of the Treasury convened the Federal Interagency Task Force on Long-Term Care Insurance in response to recommendations in Treasury’s October 2017 Report on Asset Management and Insurance. The purpose of the Task Force is to develop policies to complement reforms at the state level relating to the regulation of LTC insurance. Public comments on potential reforms were submitted to the Task Force in August 2019, and Treasury is preparing a final report of the Task Force for publication in the near future.
In advance of that report, this interactive session will engage participants in a discussion about several potential long-term care reform proposals and actions at the federal level that could help states and the industry be more productive with private market solutions.
The session will be moderated by Vince Bodnar of Oliver Wyman, and will feature Michael Faulkender, Assistant Secretary for Economic Policy, U.S. Department of the Treasury and Chairperson, Federal Interagency Task Force on Long Term Care Insurance.
This session is an “off the record” conversation, meaning that all discussions in the room are intended to stay in the room until the report becomes public.

Session Speakers:
Vincent Bodnar, ASA, MAAA

Partner & Long-Term Care Practice Leader, Oliver Wyman

Michael Faulkender

Session Producer:

Advisors & Agents

The Great Debates - LTC Riders on Life vs. Linked Benefit Solutions

Tuesday
10:45:00 (75 min)

Panel Discussion

Session Description:
It’s a burning question for the industry: “What should we call this thing?” It took a few hundred years for scientists to figure out how to standardize terminology, so it is not surprising that there is some confusion on how to refer to combo products! There is a lot of jargon floating around and constant innovation that is moving the goalposts. This is a good problem to have, but we need to hash it out. Join us as we work through this great debate and determine some best practices for how to talk about the spectrum of combo products in a way that makes sense to advisors and consumers alike, and consider how to better frame the discussion to move the industry forward.

Session Speakers:
Zack Derryberry

Director of Hybrid LTC Planning, ACSIA Partners

Shawn Britt, CLU, CLTC

Director, Long-term Care Initiatives, Nationwide

Derek Woods

Regional Sales Director, OneAmerica

Session Producers:
Andrew Herman

President, AH Insurance Services, Inc.

Alex Ritter, CLU, FLMI, LTCP

Financial Advisor, Baird Private Wealth Management

Management & Operations

To Communicate or Not to Communicate, That is the Question

Monday
14:00:00 (75 min)

Panel Discussion

Session Description:
Policyholder communications can be expensive. Lapse Designees and Privacy mails are required but is there value in other types of communications to policyholders? The panel will discuss how their companies approach policyholder communications and their rationale.

Session Speakers:
Sharon Reed

Senior Vice President, Corporate and Policyholder Services, Penn Treaty Network America

Beth Acerbo

Assistant Vice President of Operations, MetLife

William Holbrook

Head of Inforce Marketing & Communications, John Hancock

Chris Petillo

Associate, Faegre Drinker

Session Producer:
Jodi Anatole

President, Endeavour Consulting

Advisors & Agents

Tools & Tech to Boost Productivity and Your Bottom Line

Monday
14:00:00 (75 min)

Panel Discussion

Session Description:
Technology is advancing faster than we adapt. Find out the latest apps, software and tech developments that can help you be more efficient, educate your clients, close business and run a more successful practice.

Session Speakers:
Ken Leibow

CEO, InsurTech Express

Chad Eyrich, LTCP, CLTC

VP of LTC & Linked Benefit Sales, Ash Brokerage

Nathan Sanow

Director of Sales, MasterCare Solutions Inc.

Kevin Sypniewski

President and CEO, AGISNetwork

Session Producer:
Valkyrie Lang, RICP, CLTC

Agent, Bessner Financial

Claims & Underwriting

Understanding Cognition and Brain Health For Underwriters and Claims Operator

Tuesday
10:45:00 (75 min)

Panel Discussion

Intermediate

Session Description:
A two part discussion: cognitive impairment for underwriters and claims operations teams. The first portion of the session will begin with a review of risk factors from genomics to lifestyle. The second portion of the session will focus on how insurers can support those with cognitive impairment during the claims process and those caregivers using best practices and standards in care.

Session Speakers:
Dr. Anitha Rao, MD, MA

CEO, Neurocern Inc.

Allen Gregoire

Director of Underwriting DI/CI/LTC, Mutual of Omaha

Rhett Wieland, Esq.

Claim Strategist and Director of Claim Process, Prudential

Session Producer:
Allen Gregoire

Director of Underwriting DI/CI/LTC, Mutual of Omaha

Advisors & Agents

Uninsurable Doesn't Mean the End of the Sale/Relationship

Tuesday
09:00:00 (75 min)

Open Forum

Session Description:
- Financial tools to use with clients at the point of need
- Understand the financial impact on the adult/child caregiver who is also your next generation client
- The home as a buffer asset to fund care and/or sustain premium and preserve the retirement portfolio
- Leave with a new tool to avoid losing a client who failed to plan

Session Speakers:
Shelley Giordano

Enterprise Integration, Mutual of Omaha Mortgage

Carroll Golden, CLU, CHFC, CMFC, CLTC, LTCP, CASL, FLMI

Executive Director, NAIFA Limited and Extended Care Planning Center

Anne Long

Senior Vice President, Business Development, LightHouse Life Solutions, LLC

Chris Orestis, CSA

President, LifeCare Xchange

Session Producer:
Carroll Golden, CLU, CHFC, CMFC, CLTC, LTCP, CASL, FLMI

Executive Director, NAIFA Limited and Extended Care Planning Center

Marketing & Distribution

Using Data to Enhance Sales and Customer Relationships

Tuesday
10:45:00 (75 min)

Panel Discussion

Intermediate

Session Description:
Learn how data analytics and sound CRM processes can lead to enhanced sales and increased proficiencies in your marketing organization.

Session Speakers:
Hayley Mandrup

Subject Matter Expert, Redtail Technology Inc.

Vincent Bodnar, ASA, MAAA

Partner & Long-Term Care Practice Leader, Oliver Wyman

Suzanne Carawan

NAIFA

Session Producer:
Carroll Golden, CLU, CHFC, CMFC, CLTC, LTCP, CASL, FLMI

Executive Director, NAIFA Limited and Extended Care Planning Center

Management & Operations

Using Data to Guide Wellness Programs and Initiatives

Tuesday
09:00:00 (75 min)

Open Forum

Session Description:
Using data and technology have been buzzworthy for many years, but hear how the next generation of tools are being deployed today to help claimants achieve their best possible outcomes. Emphasis will be placed on how to utilize existing data points to impact innovation and the claims experience. The participants of this panel are a combination of claims executives and insurtech companies, who will cover the full-breadth of the claims experience. The discussion will span from quick hits experienced from other claims organizations where we expect data to drive significant return on investment in care management will come from, including:

• how to leverage existing data sources to improve claims management
• making the case for investment with positive ROI on targeted innovative pilots and initiatives
• how wellness programs give insurance carriers another lever to combat the overall LTCI financial issues

Session Speakers:
John Palmer

Vice President of LTC Operations and Vendor Management, CNA

Char Hu

CEO, The Helper Bees

Adam Warner

Corporate Vice President, Long-Term Care & Linked Benefits, New York Life

Session Producer:
Sharon Reed

Senior Vice President, Corporate and Policyholder Services, Penn Treaty Network America

Comfy chair setup

Marketing & Distribution

Using Social Media to Reach More Customers

Tuesday
09:00:00 (75 min)

Panel Discussion

Intermediate

Session Description:
Social media and other digital platforms can be powerful tools for marketing your brand and products and enhancing sales. Learn how to get started and the “dos and don’ts” from two experts in social media marketing.

Session Speakers:
Vincent Bodnar, ASA, MAAA

Partner & Long-Term Care Practice Leader, Oliver Wyman

Suzanne Carawan

NAIFA

Marc Glickman, FSA, MAAA, LTCP

Chief Sales Officer, LifeCare Assurance Company

Erika Dale

CEO, SWAAY Media

Session Producer:
Vincent Bodnar, ASA, MAAA

Partner & Long-Term Care Practice Leader, Oliver Wyman

Advisors & Agents

Virtual Selling: Best Practices for a Tele-Sales Based Business

Tuesday
09:00:00 (75 min)

Panel Discussion

Session Description:
Witness a LIVE sales call from start to finish! Learn the tools, language and systems you need in place to run a successful tele-sales business from the comfort of your home (or anywhere!)

Session Speakers:
Valkyrie Lang, RICP, CLTC

Agent, Bessner Financial

Margie Barrie, LTCP, CLTC

Senior LTC Consultant, ACSIA Partners

Denise Gott, MBA, CLTC

CEO, ACSIA Partners

Session Producer:
Valkyrie Lang, RICP, CLTC

Agent, Bessner Financial

Advisors & Agents

Walk Away with Actionable Tools to Create Critical and Legal LTC Plans

Monday
10:45:00 (75 min)

Roundtable Workshop

Session Description:
What's worse than no long-term care plan? A plan without tools. This session will leave you with the concrete steps to prepare your clients to ease the financial and legal confusion that comes with a long-term care crisis. Take home the practical tools that will create a financial and legal strategy that will have your clients thanking you.

Session Speakers:
Beth Moss

Regional Director, Producer’s Choice Network

Cathy Sikorski

Elder Law Attorney,

Session Producer:
Carroll Golden, CLU, CHFC, CMFC, CLTC, LTCP, CASL, FLMI

Executive Director, NAIFA Limited and Extended Care Planning Center

Claims & Underwriting

What can the LTC industry learn from the Individual Disability Income Industr

Tuesday
14:00:00 (75 min)

Panel Discussion

Intermediate

Session Description:
Over the past 40 years Individual Disability Insurance (IDI) experienced an explosion of companies entering the market during favorable economic conditions, followed by extreme financial losses. Those who survived in the IDI industry made critical adjustments resulting in recovery and sustainability. Arguably, the LTC industry is experiencing some the same difficulty and has much that it could learn from the lessons learned in IDI. Please join us to hear from claims experts who lived through the trials and tribulations experienced by the IDI industry as much may apply to your own claim management organizations.

Session Speakers:
Jason Gallant, MSOL

National Director - Life & Health, Claims Bureau

Catherine Alberti, BA, ALHC, FCLS

Senior Claim Consultant, Disability Management Services, Inc.

Jodi Newton, BS, RN, CCM

Director of Medical Consulting, Disability Management Services, Inc.

Jody Elmore

Sr. Risk Management Consultant, Munich Re

Session Producer:
Jason Gallant, MSOL

National Director - Life & Health, Claims Bureau

Management & Operations

Win-Win Provider Partnerships

Tuesday
10:45:00 (75 min)

Open Forum

Session Description:
LTC carriers pay out over $11 billion per year in claims, directly or indirectly to care providers. Providers want to work with our industry, but how? Where do our interests align and diverge? In this session we need YOU to work with our provider panel to develop realistic partnership strategies.

Session Speakers:
Adam Kaplan

Founder and CEO, Solera Senior Living

Session Producer:
Matt Capell

SVP Innovative Solutions, LTCG

Refresh | Reset | Mouseover ON (Disable)